Personal support

Let’s talk.

A question about a product or your order? We’re here to help.

Chat with our team

Questions about products, delivery or orders? Send us a chat message – a real person will reply.

An immediate reply is not guaranteed. You can leave your message at any time.

Find the right contact.

We help with orders, digital delivery and problems with codes or invitations. Include the information below so we can review your request promptly.

Orders

Order support

For an order, delivery, invitation or code, email:

support@pinclair.de

General

General enquiries

For questions about Pinclair, products or the shop, email:

info@pinclair.de

Phone

Direct contact

You can reach us by telephone:

+49 176 4192 2003

Information to include

  • Order number and order email address
  • Product and variant
  • A short description of the problem and when it occurred
  • An error message or screenshot, if available

Important information

Do not send unsolicited passwords, seed phrases, private keys, full payment credentials or complete identity documents.

We normally reply within 24 hours on business days: Monday to Friday, excluding public holidays in Baden-Württemberg, Germany.

We do not provide instructions or support for bypassing VPN, region, billing, payment, account or platform restrictions.

Business operator

Talha Rasitoglu
Schulstraße 20
78098 Triberg
Germany

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