Contact information

You can contact Pinclair at:

General enquiries: info@pinclair.de

Order support: support@pinclair.de

Telephone: +49 176 4192 2003

Business operator: Talha Rasitoglu, Schulstraße 20, 78098 Triberg, Germany.

For help with an order, please include:

  • Your order number and the email address used for the order.
  • The product and variant.
  • A short description of the problem and when it occurred.
  • The error message or a screenshot, if available.

Please do not send passwords, seed phrases, private keys, complete payment credentials or complete identity documents with a support enquiry.

We normally respond to support enquiries within 24 hours on business days. Business days are Monday to Friday, excluding public holidays in Baden-Württemberg, Germany.

We do not provide support for bypassing VPN, region, billing, payment, account or platform restrictions.