Refund policy

Updated: 12 September 2026.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving a reason. The withdrawal period expires 14 days after the day on which the contract was concluded.

To exercise the right of withdrawal, inform us of your decision to withdraw by an unequivocal statement, for example by email or letter:

Pinclair, Talha Rasitoglu, Schulstraße 20, 78098 Triberg, Germany. Email: info@pinclair.de.

You may use the model withdrawal form below, but this is not obligatory. To meet the deadline, it is sufficient to send your communication concerning the exercise of your right of withdrawal before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, we reimburse all payments received from you without undue delay and no later than 14 days after the day on which we are informed of your decision to withdraw.

We normally use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise and no additional costs arise for you as a result.

Digital content

For digital content not supplied on a tangible medium, your withdrawal right can expire if you expressly consented to performance beginning before the end of the withdrawal period, acknowledged that you would lose your withdrawal right when performance begins, and we provided the required confirmation on a durable medium. This may apply in particular to the delivery of digital codes where the statutory conditions are met.

Digital services

Special statutory rules apply to digital services, such as digital access invitations and services supplied for a defined period. If you expressly request that we begin performing the service before the withdrawal period ends, you may be required to pay a proportionate amount for services already supplied if you withdraw. The withdrawal right expires completely only where the statutory conditions are met.

Rights relating to non-conforming products

Your statutory rights concerning digital products that are not delivered, invalid, redeemed before delivery or otherwise non-conforming remain unaffected by the withdrawal rules.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: Pinclair, Talha Rasitoglu, Schulstraße 20, 78098 Triberg, Germany. Email: info@pinclair.de.

I hereby give notice that I withdraw from my contract for the purchase of the following product:

  • Product:
  • Order number:
  • Ordered on:
  • Name:
  • Email address:
  • Address, if provided:
  • Date:
  • Signature, only if this form is submitted on paper:

Refunds and replacements

This policy does not limit your statutory rights, including your withdrawal right and your rights regarding non-conforming digital products.

Contact support@pinclair.de if:

  • Your digital product has not arrived within the stated delivery period.
  • A delivered code is invalid, was redeemed before delivery or has not been activated.
  • You received the wrong product or variant.
  • A digital invitation does not work.
  • The product does not match its description.
  • Access stops working before the end of the agreed access period.

Super Duolingo: a family plan that has already started

The purchase price is based on twelve months of Super Duolingo. If the family plan started before your purchase and therefore has less than twelve months remaining, we refund the portion of the price you paid that corresponds to the missing days.

Information to include

Please provide your order number, the order email address, the product and variant, when the problem occurred, a brief description, and an error message or screenshot if available. Do not send passwords, seed phrases, private keys, complete payment credentials or complete identity documents with your enquiry.

Review and resolution

We review each enquiry manually. Where you have a valid claim, the resolution may include replacement delivery, a new invitation, correction, a proportionate refund or a full refund, depending on the circumstances and your applicable rights.

Unsuitable account or redemption requirements

A refund is not automatic where the product was supplied correctly but your account, region, billing currency, existing subscription, third-party billing, payment method or intended use does not meet the requirements clearly described before purchase. This does not apply where the description was incorrect, incomplete or misleading, or where your statutory rights require otherwise.

Response time

We normally respond to support enquiries within 24 hours on business days. Business days are Monday to Friday, excluding public holidays in Baden-Württemberg, Germany. Final resolution may require further checks, particularly for payment, platform or redemption issues. Statutory deadlines remain unaffected.