AU · AUD Updated: 12 September 2026.
Your statutory withdrawal and consumer rights remain unaffected. Read our withdrawal and refund policy.
Refunds and replacements
This policy does not limit your statutory rights, including your withdrawal right and your rights regarding non-conforming digital products.
Contact support@pinclair.de if:
- Your digital product has not arrived within the stated delivery period.
- A delivered code is invalid, was redeemed before delivery or has not been activated.
- You received the wrong product or variant.
- A digital invitation does not work.
- The product does not match its description.
- Access stops working before the end of the agreed access period.
Information to include
Please provide your order number, the order email address, the product and variant, when the problem occurred, a brief description, and an error message or screenshot if available. Do not send passwords, seed phrases, private keys, complete payment credentials or complete identity documents with your enquiry.
Review and resolution
We review each enquiry manually. Where you have a valid claim, the resolution may include replacement delivery, a new invitation, correction, a proportionate refund or a full refund, depending on the circumstances and your applicable rights.
Unsuitable account or redemption requirements
A refund is not automatic where the product was supplied correctly but your account, region, billing currency, existing subscription, third-party billing, payment method or intended use does not meet the requirements clearly described before purchase. This does not apply where the description was incorrect, incomplete or misleading, or where your statutory rights require otherwise.
Response time
We normally respond to support enquiries within 24 hours on business days. Business days are Monday to Friday, excluding public holidays in Baden-Württemberg, Germany. Final resolution may require further checks, particularly for payment, platform or redemption issues. Statutory deadlines remain unaffected.
Super Duolingo
The purchase price of the invitation option is based on twelve months of Super Duolingo. If the family plan started before your purchase and therefore has less than twelve months remaining, we refund the portion of the price you paid that corresponds to the missing days.
The final resolution may require additional checks, particularly for payment, platform or redemption problems.