AU · AUD If a digital product is not delivered, does not work as described or has an error, Pinclair reviews the case manually.
Useful information
- Order number and order email address
- Product and variant
- Time the problem occurred
- Error message or screenshot without sensitive information
Possible resolutions
Depending on the circumstances, we review correction, repeat delivery, replacement, a proportionate refund or a full refund. Your statutory rights remain unaffected.
Keep sensitive data private
Do not send unsolicited passwords, seed phrases, private keys, full payment credentials or complete identity documents.
Contact
Email support@pinclair.de or use the support page. Read the full withdrawal and refund policy.
Super Duolingo
The purchase price of the invitation option is based on twelve months of Super Duolingo. If the family plan started before your purchase and therefore has less than twelve months remaining, we refund the portion of the price you paid that corresponds to the missing days.